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JackpotCity Casino Online FAQs

Get the answers to your Frequently Asked Questions about JackpotCity Casino right here. Then get back to playing and having the most fun possible at our casino online!

How Do I Create a JackpotCity Account?

Creating a player account is very simple:

  • Select the “Register” button on the home screen.
  • Fill in the required information, including a username and password of your choice.
  • Confirm that you are of legal age to play.
  • Your account will be ready within a few moments.

How Do I Login to My Account?

To login to your account make sure that your device is connected to the Internet and open the JackpotCity homepage. Click the “Login” button, enter your username and password, and let the fun begin!

Help, I Forgot My Account Info

If you’ve forgotten your username or password and you  are trying to login to our casino online, just click or tap the “Forgotten Username/Password” link on the login screen and enter the email address that you registered to your account. We’ll send you an email explaining how to restore the access to your account.

Can I Get Gaming Advice?

Yes, you’ll find guidelines on how to play casino games including Blackjack, slots and Roulette on the JackpotCity homepage. Just click on the words “find out more” on the online casino games that you’ll see in the lobby.

Can I Play for Free?

Yes, at JackpotCity Casino online players can enjoy many games for free as well as for real money. Playing free is great for various reasons:

  • You can practice your skills and strategy as you learn how to play casino games, without risking any of your own funds.
  • You can try out new games and decide if you actually want to spend money on them.
  • You can keep playing and having fun after you’ve used up your real money gambling budget.

What Software Powers JackpotCity?

The software powering our casino is, in gambling terms, the very best in the business!

  • All our Random Number Generation games are by legendary developer Microgaming. The company has been leading the casino software industry since being established all the way back in 1994.
  • We use Evolution Gaming for our Live Dealer games section. They are known for their impressive special features, gorgeous hosts and flawless live streaming. Be prepared to feel as if you’re sitting in Las Vegas, and not at a casino online, when you play.

How Do I Know Gaming is Safe and Fair?

JackpotCity has been running since 1998, so we have a trusted brand with over 20 years of experience behind us. We are also fully licensed by the Malta Gaming Authority. This means our security measures, game fairness and overall service have all been checked and found to meet high international standards. For even more peace of mind, our Random Number Generation software is also independently audited and endorsed by eCOGRA.

Does JackpotCity Support Responsible Gaming?

Responsible gaming” is one of the most frequently heard gambling terms right now. At JackpotCity Casino we take the well-being of our players very seriously, so we definitely support gaming responsibly. We provide general information on problem gambling, including a self-assessment questionnaire, and give players the option of setting self-exclusion periods and deposit limits. Learn more on our Responsible Gaming page.

Does JackpotCity Offer Bonuses?

Yes, of course! Every respectable casino online offers bonuses and promotions, and JackpotCity is more worthwhile than most. After you’ve made your first real money deposit you’ll be awarded our exceptional Welcome Bonus. Thereafter, look out for regular promotions that will keep your account topped up.

How Do I Place Bets?

At JackpotCity Casino, online real money bets are very easy to place. Choose the game you are interested in, and click or tap “Play Now”. You’ll see controls to set your coin or chip size and amount, and once you’ve done this you can start your real money round.

What are Bonus Terms and Conditions?

The gambling terms and conditions on a bonus must be fulfilled before you are given the bonus itself, and before you can withdraw the funds. The conditions might stipulate how long you have to use the extra funds, or the games that you can play with them. The amount that you need to deposit to activate the bonus will be stated too.

What are Bonus Playthrough Requirements?

Playthrough Requirements are also known as Wagering Requirements. They refer to how many times you need to bet a bonus amount before you are allowed to withdraw it. For example, if the Playthrough Requirements on $100 is x50, you’ll need to bet $5000 before you can cash out that $100.

Why is Bonus not in My Account?

If your bonus is not clearing into your player account, it’s usually because you haven’t met all the gambling terms and conditions that are required before a bonus is awarded. If you have met the terms and you’re still not receiving your extra funds, ask our Customer Support team for help.

Is There a Loyalty Programme?

JackpotCity offers every kind of reward that you could wish for from a casino online, including a lucrative Loyalty Programme. Every time you place a real money bet, you’ll earn Loyalty Points. These Points can be redeemed for additional playing funds once you’ve accumulated enough of them. Check our “Loyalty Programme” section, accessible from our lobby, for more details.

What Are My Banking Options?

There’s more than just knowing how to play casino games to gambling successfully online. Secure and convenient banking options are also very important. When you login to your account, the software will have your location. Select the “Banking” tab and you’ll be shown all the payment methods that are available where you are.

How do I make Deposits?

Making deposits at our casino online is easy:

  1. Navigate to the “Banking” tab, click or tap on it, and select “Deposit” from the drop-down menu that appears.
  2. Choose the payment method that you want to use.
  3. Enter the amount that you want to transfer, along with any other required details.
  4. If you’re using a credit or debit card you’ll need to enter your personal information and may be required to provide proof of identity and address. After the initial deposit, we’ll save all your data so that it can be AutoFilled in the future.
  5. Check everything is correct, and click to confirm the deposit.
  6. You might be sent a confirmation code on your phone to enter on the Deposit page, as an additional safety measure, depending what banking method you’re using.
  7. As long as you had sufficient funds available, they should clear into your casino account within moments.

How do I make Withdrawals?

At JackpotCity the process of cash withdrawals is also straightforward:

  1. Go to the “Banking” section by clicking or tapping on the link at the top of the homepage.
  2. Choose “Withdrawal” from the menu that appears.
  3. If you used a deposit method that also allows withdrawals, this will be selected automatically. In the case of a system such as prepaid cards, which don’t allow withdrawals, you’ll be asked to choose another withdrawal option at this point.
  4. Follow the prompts, including entering how much money you want to cash out.
  5. Check that all details are correct and click to confirm your withdrawal.
  6. Our pending period is 24 hours, after which your request will be processed. The time taken for the funds to be transferred depends on the withdrawal system you’re using.

Why Won’t My Deposit Clear?

Usually your deposit won’t clear into your casino account if you have insufficient funds, or if there is a technical connection problem between your device and the JackpotCity site. Check that you have enough money available and that your Internet connection is working. If you’re still having trouble, try exiting the website and then logging back in. If you still don’t come right, contact our Customer Service Department.

Why Won’t My Withdrawal Clear?

If your withdrawal has not cleared into your financial account, check the following issues:

  • Have the withdrawal requests pending and processing times finished?
  • Are your funds available or do you still need to fulfil certain gambling terms and conditions before you can access them?
  • Is your Internet connection working?

If none of these issues is the problem, log out of your player account and then log back in. If you’re still having trouble, let a Customer Support Liaison know.

Can I Play on My Mobile?

You don’t have to worry about how to play casino games when you’re busy and on the go, because JackpotCity Casino works just as well on tablets and smartphones as it does on desktops! Our flexible software works perfectly on whatever device you want to use, including iOS and Android. You’ll also use the same login information to access the same account as on your desktop, for total convenience.

I Need More Help

If you haven’t found the answers you need on this FAQs page, you can get in touch with the JackpotCity Casino online Customer Service Agents at any time. They’re available via live chat or email 24 hours a day, 7 days a week. They’ll help you resolve any problem quickly and efficiently, from explaining gambling terms to dealing with deposit issues and everything in between!